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Posts Tagged ‘best practices’


In this post I wrote last May, I highlighted how leveraging the ‘initiated’ (aka subject matter experts or champions) is a key ingredient for success in social media.  Now I want to detail how to leverage these colleagues in your various social media programs within your companies.

Altimeter Social Strategist Organizational ModelsAlmost one year ago, the Altimeter Group published this report, titled: The Career Path of the Corporate Social Strategist.  In it, they outlined the most commonly used social media organizational models in corporations.  As you can see on the image on the left, for more than 80% of the companies of the 140 social strategists interviewed, the social strategist has to rely on an extended group of colleagues to drive most of the change in the organization, since they are not under her direct control.  NOTE: Based on my interactions with my peers at other companies, I believe this figure is under-represented in the survey, and I only expect it to significantly increase as we mature (does anyone remember the dedicated email marketing teams of the early 2000s?)

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While my highly scientific poll on what to call Twitter spam may not have yielded statistically significant results, the topic is still very relevant for everyone trying to figure out how to effectively use Twitter these days.

A couple of weeks ago a controversial, and not so nice, tweet from an influential blogger that follows my company sparked a lively conversation in one of our internal communities.

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I wrote this post last September, aptly titled: Social Media Marketing: Think marriage, not a one-night-stand.  In it, I listed some of the pitfalls and misconceptions surrounding social media.  Eight months later, and after many discussions with my peers in the industry and experiments at my own company, I wanted to share my thoughts on what I am seeing as the four key ingredients of success.

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Since 2001 SAP has brought together its top influencers (industry analysts and bloggers) in a small intimate setting to share, and receive input on, its product strategy and direction.  Last month’s event was hosted in Santa Clara and besides the 120 influencers attending onsite, another 500+ also participated virtually.

2010 also marked a major change in the ‘social’ coverage of the event where upwards of 50 SAP colleagues participated in leveraging social media to extend the reach of the event beyond the selected few that were invited to participate.  When we set out to plan our social coverage, we had three goals in mind…

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